Privacy Policy

1. Introduction

MCW Cleaning Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

MCW Cleaning Services
Website: mcwcleaningservices.co.uk
Email: sales@mcwdividers.co.uk
Address: 21 segsbury road, Wantage, OX12 9XP

If you have any questions about this policy or your data, please contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following personal data:

Information You Provide via Contact Forms

Full name
Email address
Telephone number
Property address (if provided)
Details of your enquiry

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages

This information is collected using cookies and analytics tools.

4. How We Use Your Data

We use your personal data to:

Respond to enquiries submitted via our contact form
Provide quotations and cleaning services
Communicate with you regarding services
Improve our website performance
Monitor website traffic using analytics

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate Interest – to respond to enquiries and improve our website
Contract – where processing is necessary to provide cleaning services
Consent – for non-essential cookies such as Google Analytics

6. Cookies & Analytics

Our website uses cookies.

Essential Cookies

These are required for the website to function properly.

Analytics Cookies

We use Google Analytics to understand how visitors use our website.
Google Analytics collects information such as:

Pages visited
Time spent on pages
Device type
General location (not precise address)

Analytics cookies are only activated after you provide consent via our cookie banner.

You can withdraw consent at any time via the cookie settings link on our website.

For more detailed information, please see our Cookie Policy.

7. Data Sharing

We may share data with trusted third-party service providers, including:

Website hosting providers
Google Analytics (Google LLC)

These providers only process data on our behalf and in accordance with data protection laws.

8. Data Retention

We retain personal data only for as long as necessary:

Enquiry data: typically up to 12 months
Customer data: retained for contractual and legal purposes
Analytics data: retained according to Google Analytics retention settings

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

Unauthorised access
Loss
Misuse
Disclosure

However, no internet transmission is ever completely secure.

10. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request restriction of processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

If you are unhappy with how we handle your data, you have the right to complain to:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.